Returns Policy

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the fourteenth day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either email us sales@ctc-performance.co.uk or call us on 0844 272 2046 with details of your cancellation. If you have already received the products you must carefully repackage and return them to us. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred. Made to order, bespoke and specially sourced products are excluded from the Distance Selling Regulations and may not be returned unless Faulty.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call Customer Care on 0844 272 2046 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.

Returns Address:

CTC Performance, C/O Crewkerne Carriers Ltd, 18 Buckland Rd, Pen Mill Trd Est, Yeovil, Somerset, BA21 5EA

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.